Legal
Terms & Conditions
Effective Date: 30 March 2026 · Applies to all bookings at RUEMA Cafe & Event Space, Bandar Sri Permaisuri, Cheras, Kuala Lumpur.
1. Booking and Payment
Advance Booking
The best time to book your event is at least 1 month prior to your desired date to ensure availability and proper planning.
Booking Confirmation
A 50% non-refundable deposit is required to confirm your booking. The remaining balance must be paid at least 7 days before the event.
Payment Methods
We accept cash, bank transfers, and credit card payments. No personal cheques will be accepted.
Event Duration
The rental fee covers the agreed event duration. Additional time will incur extra charges.
Package Add-Ons or Upgrades
If you wish to add or upgrade your event package, we recommend doing so at least 30 days before the event to ensure availability and proper arrangements.
2. Event Setup and Decoration
Setup Time
Access to the event space for setup will be allowed 1 hour before the event. Early access may incur additional charges and is subject to availability.
Decorations
All decorations must be approved by RUEMA management prior to installation. No nails, screws, or adhesive materials that could damage the walls or furniture are allowed.
Prohibited Items
Fireworks, smoke machines, confetti, and open flames (excluding birthday candles) are prohibited.
3. Catering and Beverages
In-House Catering
All food and beverages must be provided by RUEMA Café's catering service, unless otherwise approved in writing. Outside catering is only permitted with prior permission from RUEMA management.
Alcohol
RUEMA Café & Event Space is a halal-certified venue; therefore, alcohol is strictly prohibited.
4. Event Conduct and Behaviour
Noise Level
All events must maintain a respectful noise level. Live bands or DJs are allowed but must adhere to noise regulations. Events must conclude by 11 PM.
Damage and Liability
The event organiser is responsible for any damages to RUEMA property, equipment, or facilities caused by guests or third-party vendors.
Children Supervision
Event organisers are responsible for ensuring the proper supervision of children attending the event.
5. Clean-Up and End of Event
Clean-Up
The event organiser is responsible for ensuring that the space is left clean and tidy. Trash should be disposed of in the provided bins. Failure to leave the space in proper condition may result in additional cleaning charges.
End Time
Events must conclude at the agreed time. Exceeding the scheduled time will result in additional charges.
6. Cancellation and Refund Policy
Cancellation
Any cancellations made less than 90 days prior to the event will forfeit the deposit.
Rescheduling
Rescheduling is allowed, subject to availability, at no additional cost if requested at least 60 days before the event.
Organiser's Rights
RUEMA reserves the right to cancel or reschedule any event at its discretion due to operational needs, unforeseen circumstances, or other valid reasons.
7. Safety and Compliance
Fire Exits
All fire exits must remain clear and unobstructed at all times.
Capacity Limit
The event must not exceed the agreed-upon guest capacity, as specified in the booking contract.
8. Third-Party Vendors
Vendor Approval
All third-party vendors (photographers, florists, etc.) must be approved by RUEMA management prior to the event.
Vendor Responsibility
The event organiser is responsible for ensuring all vendors comply with RUEMA's policies and regulations.
By booking an event at RUEMA Cafe & Event Space, you confirm that you have read, understood, and agree to these Terms & Conditions. For enquiries, please contact us via WhatsApp.